Soloway JCC Front Desk Supervisor – Full Time
Full-Time
The Soloway Jewish Community Centre is seeking a reliable, mature, responsible, and energetic individual with excellent customer service skills for a Front Desk Supervisor position. The chosen candidate will oversee membership sales and serve as the primary point of contact for all membership inquiries.
Reporting to the Membership Director, the Front Desk Supervisor will collaborate closely with other JCC staff and departments to promote a welcoming and inclusive community environment.
Job Duties and Responsibilities:
- Greet and welcome all incoming members and guests in a professional manner.
- Be the first point of contact for members.
- Create a hospitable and relaxing environment for all members and guests.
- Present a positive and professional image of the organization to all members and guests.
- Maintain the reception area in a tidy and presentable manner.
- Create and maintain a monthly schedule to ensure all front desk shifts are fully staffed and operational.
Required Skills:
- Punctual
- Ability to work effectively with a team
- Computer literate on all platforms and able to learn SJCC Amilia and Avigilon programs
- Detail-oriented, focused, and organized; ability to understand member and guest needs
- Ability to multi-task
- High energy, quick thinking, and takes initiative
- Excellent written and oral communication skills
- Strong customer service skills
- Ability to oversee day-to-day work of front desk staff effectively
- Oversee all point-of-sale protocols and ensure that all data and sales are correct
- Answer all membership and customer inquiries within guidelines and policies
- Perform other duties within the scope, spirit, and purpose of the job, as requested by management
Qualifications:
- Minimum 2 years of experience in a Customer Service position (preferred)
- Secondary School education (preferred)
- Criminal Background Check required prior to the start of employment
Job Type: Full Time
- Competitive salary
- Benefits
- Soloway JCC Membership and access to all amenities (pools, fitness centre, gym) included
How to Apply
Please send your resume and cover letter to:
Membership Director
Patrice Berdowski, pberdowski@jccottawa.com
Only chosen candidates will be contacted.
Soloway JCC Member & Guest Services Representative
Part-Time (Evenings and Weekends)
The Soloway Jewish Community Centre is seeking a reliable, mature, responsible, and energetic individual to join our team as a Customer Service Representative for our Member & Guest Services team. If you excel at providing outstanding customer service and thrive in a welcoming and inclusive community environment, we want to hear from you!
In this role, you will be the first point of contact for our members and guests, conducting membership sales and handling inquiries with professionalism and care. Reporting to the Front Desk Supervisor, you’ll collaborate closely with SJCC staff and departments to ensure our members feel supported and valued.
This is more than just a job—it’s an opportunity to be a vital part of a community-focused organization that promotes connection, inclusivity, and meaningful relationships. As a member of the SJCC team, you will have a membership to the Centre with access to our fitness centre, gym, and indoor and outdoor pools. If you’re passionate about helping others and building strong connections, we encourage you to apply.
Duties Include:
- Be the first point of contact for members and guests entering the building, welcoming them in a friendly and professional manner.
- Create a hospitable and relaxing environment for all members and guests.
- Present a positive and professional image of the organization to all members and guests.
- Maintain the reception area in a tidy and presentable manner.
Required Skills:
- Punctual
- Ability to work effectively with a team
- Computer literate on all platforms and able to learn SJCC Amilia and Avigilon programs
- Detail-oriented, focused, and organized; ability to understand member and guest needs
- Ability to multi-task
- High energy, quick thinking, and takes initiative
- Excellent written and oral communication skills
- Strong customer service skills
- Conduct point-of-sale transactions and ensure all data and sales are correct
- Answer all membership and customer inquiries within guidelines and policies
- Perform other duties within the scope, spirit, and purpose of the job, as requested by management
Qualifications:
- Must be available to work evenings and weekends
- Minimum 1+ years’ experience in a Customer Service position
- Criminal Background Check required prior to start of employment
- Secondary School (preferred)
How to Apply
Please send your resume and cover letter to:
Membership Director
Patrice Berdowski, pberdowski@jccottawa.com
Only chosen candidates will be contacted.
