Amilia FAQ

Getting Started With Amilia

Creating or Logging Into Your Account

To get started, log in or create an account through the Amilia login portal. Once logged in, you can update your profile, view your invoices, register for programs, and manage your household members.

Updating Your Profile

Your profile includes personal information, emergency contacts, and preferences. Ensure all details are up to date before registering for activities.


Account Settings

Stay Informed with Communication

Check the Communication tab for organization messages. Copies are also sent to your personal email if your notification settings allow it.

Personalize Settings

In the Settings tab, you can update your email, password, and other personal preferences

Data Management

You can download your account data or delete your profile anytime, directly within the Settings tab.


Setting Up Shared Access (Family Accounts)

Amilia Account Sharing Is Available

Family Accounts make it simple to share the load—while keeping everyone’s information secure. Invite anyone 16 years or older to create their own login and manage their part of the account with ease. 

What invited members can do: 
  • View the full family account 
  • Save and use their own payment method at checkout 
  • Register themselves for activities 

Built-in privacy & security 
Each member uses their own wallet. Payment methods are never shared between account members.

Invite a Family Member in Just a Few Steps: 

Step 1Select a Person 
  1. Log in to your Amilia account (My Account). 
  2. Open the People tab and choose a person from the list. 

Not there yet? 
Click Add a person to create their profile. 

Once the profile is created: 

  • Open their profile 
  • Scroll to Account actions 
  • Click Invite to join 
Step 2Send the Invite 

When you send an invitation: 

  • New users will create their Amilia profile before joining 
  • Existing users will have their profile seamlessly added to your family account 

Good to know 

  • Expired invites can be resent by the account owner 
  • Invitations expire after 10 days 
  • Invitees must be 16+ 
How is an invited member different from a regular account member?  

Unless you share the account, only the account owner may log in with their email address and password to access and manage their own and the account members’ purchases.  

When you share the account, the account member sets up their own login credentials with their own email address and password. They get full visibility of the personal account and can make purchases on behalf of themselves and other account members (like the account owner).  


Registering for Activities

Finding Programs

Browse activity categories or use keyword search to find classes, lessons, and programs for all ages.

Adding Items to Your Cart

Add your selection to the cart and follow the checkout steps. Account members can register themselves using their own payment method.

Troubleshooting Registration

If an activity appears as full, waitlist options may be available. For issues with age categories, prerequisites, or program eligibility, contact Membership Services.


Payments & Billing

Payment Methods

Manage your credit cards within your personal Amilia wallet. Payment information is fully encrypted and never shared between Family Account members.

Viewing Invoices

Invoices can be found under Billing in your account. Download or print receipts anytime.


FAQ

Will it work on non-smart phones? 

What if only my spouse got the email link for Amilia? 

How many apps do I have to download? 

If I don’t have a phone, how will I get in to the JCC? 

Will my membership still auto renew? 

If two people come in at the same time will Open Path register both having entered?  

Does each person need an email to be able to use the apps? 

What does “access has expired” mean on Open Path?  

Why is family, couple, single parent membership not showing up when I try to renew?

How do I renew my membership now?

Do I still have the option to upgrade my 3-month membership to an annual?