SJCC Closed until further notice. Find updates and program information here

How to: Reserve a Lap Swim Time

You must be a member of the SJCC and restart your membership before booking your lap swim.

Contact Patrice pberdowski@jccottawa.com to restart your membership.

Step 1: Choose Indoor or Outdoor Pool

Click or tap on the pool you want to reserve a time for and the screen will advance automatically.

Step 2: Choose a date and time

Click on a day in the mini-calendar, and then select a time slot from the provided list of options.

Step 3: Log in to your customer profile

The Customer Profile is enabled on the Lap Swim Reservations Page. You will be prompted to log in with your account to continue. Here you’ll see a number of options:

  • Sign in: If you’ve already booked an appointment with us, you can log in with the username and password you previously created. Or you can log in with your Facebook or Google account.
  • Create new profile: If this is your first time booking an appointment with this us, you will be required to create a customer account before continuing. You may either:
    • Create a new username and password.
    • Create a new profile using your Google or Facebook account.

Here are some advantages to creating a customer profile/account:

  • The Lap Swim Reservations Page will remember your contact information for future bookings.
  • You can manage your reminder settings in a customer profile.
  • You can view upcoming or past appointments.
  • You can reschedule an appointment online.

Step 5: Provide your contact information

Your contact information lets us know who’s coming in for a lap swim. Also, you can receive an appointment confirmation and reminder messages.

Step 6: Book your appointment

You’ll see all the details of your appointment presented on the final screen. If everything looks good, click “Book My Lap Swim.” The next screen will confirm that your appointment was booked. You will also receive an automated confirmation email us.

Using the Customer Profile

You can log into your profile on the Lap Swim Reservations Page at any time. Here you can see your upcoming appointments, and do some other useful things, which we’ll talk about below.

Step 1: Log into your profile

Navigate to the Lap Swim Reservations Page and click “Login” in the top right corner.

Step 2: My Schedule

The My Schedule menu lets you see upcoming appointments.

  • Use the dropdownmenu in the top-right to toggle between “upcoming” and “past” appointments.

  • Click the Pencil icon next to an appointment to reschedule (Edit) or cancel (Delete) an appointment. You can also contact us directly to cancel or reschedule an appointment.

 

Step 3: My Profile

Here you can update your contact information or toggle email reminders on or off.

Recovering a Lost Password

If you used your Facebook or Google account to create a customer profile on the Lap Swim Reservations Page, then you’ll continue to use that to log in to your profile each time. If you created a separate username and password to use with your customer profile, and you lost or forgot your password, you can follow these instructions to reset your password:

Step 1: Go to the Lap Swim Reservations Page

Navigate to the Lap Swim Reservations Page and click “Login” in the top right corner.

Step 2: Click “Forgot Password?”

When prompted to log in, instead you’ll click the “Forgot password?” link.

Step 3: Reset your password

Where prompted, enter your email address and click the “Submit” button. The Setmore system will send you an email with a link to reset your password.

Changing Users

If you and someone else in your household use different accounts to reserve a lap swim you will need to log out to allow them to sign in.

Step 1: Click on your profile icon on the top right corner.

Step 2: Click Sign Out

Step 3: If you use a Google account, you can easily switch profiles from this pop-up window. Otherwise, sign in using your individual Setmore or Facebook account, or create a new profile for a new user.